Chris Lysen at Kanata Honda

My Values in dealing with every single customer; Respect: noun, verb. (ri-'spekt) 1: an act of giving particular attention 2 a : high or special regard b : the quality or state of being esteemed. Respect for the individual is the cornerstone of everything we do. There must be dignity, tolerance and understanding of others. Give those around you the benefit of the doubt. Honesty: noun. ('ä-n&s-tE) 1 a : fairness and straightforwardness of conduct b : adherence to the facts, sincerity Be factual with the good and the bad news. Don’t sugar-coat it. Be sincere, be genuine, but deliver with tact, diplomacy and respect. Integrity: noun. (in-'te-gr&-tE) 1 : firm adherence to a code of especially moral or artistic values : incorruptibility 2 : an unimpaired condition : soundness 3 : the quality or state of being complete or undivided : completeness Say what you do and do what you say. Be consistent with your values, no matter what situation you are in. When it gets tough is when you are measured. Professionalism: noun. (-'fesh-n&-"li-z&m) 1 : the conduct, aims, or qualities that characterize or mark a profession or a professional person exhibiting a courteous, conscientious, and generally businesslike manner in the workplace Do things right and do the right thing. If you get it wrong, then do the right thing to fix it. Always strive to be the best. Try to do something slightly better today than you did yesterday. Rise to the occasion. Be prepared to say you’re sorry. Be open-minded, be humble and look forward. Caring for Others: Care: noun. ('kar) 1 : regard coming from desire or esteem 2 : implies great concern and connotes thoughtful attentiveness toward another Lean on the side of love, patience, generosity, tolerance and understanding. Be kind to strangers and to those who matter most – your family. Give people the latitude to be human, and the room to recover